How Genentech is Innovating to Improve Diversity and Inclusion in Clinical Trials
Podcast

How Genentech is Innovating to Improve Diversity and Inclusion in Clinical Trials

Nik Kolatkar, VP of Evidence Generation, US Medical Affairs at Genentech, joined Greg Kefer for a discussion about clinical trial innovation and ways to address some of the challenges around underrepresented communities.

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A Conversation with Jeff Johnson, VP Innovation and Digital Business at Banner Health
Podcast

A Conversation with Jeff Johnson, VP Innovation and Digital Business at Banner Health

Despite the challenges, COVID-19 has also created opportunities to address aspects of the patient experience that needed to change anyway.

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Conversational AI: A Prescription for Mass Scale COVID-19 Vaccinations
Blog Post

Conversational AI: A Prescription for Mass Scale COVID-19 Vaccinations

Automating and scaling vaccine administration is key for herd immunity. Here's how conversational AI can help.

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“We Could Completely Flip this Around”: A Conversational Designer Talks About Improving the COVID Vaccine Process
Podcast

“We Could Completely Flip this Around”: A Conversational Designer Talks About Improving the COVID Vaccine Process

Conversational technology is needed to help administer the 450 million vaccinations required to achieve herd immunity.

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Successful COVID-19 Vaccination Rollout Calls for Conversational AI
Video

Successful COVID-19 Vaccination Rollout Calls for Conversational AI

Digital assistants can automate and scale the complex workflows needed to achieve herd immunity.

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Patient Engagement Tools Can Speed, Streamline COVID-19 Vaccine Rollout
News

Patient Engagement Tools Can Speed, Streamline COVID-19 Vaccine Rollout

Healthcare has a customer service problem — and that "could be the difference between achieving herd immunity in 2021, or not."

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The Time Has Come to Deliver 462 Million Vaccinations at Warp Speed. Hang up the Phones and Unleash the Digital Assistants.
Blog Post

The Time Has Come to Deliver 462 Million Vaccinations at Warp Speed. Hang up the Phones and Unleash the Digital Assistants.

The need to vaccinate hundreds of millions of people creates the scale challenge that conversational AI was designed to solve.

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A Once-A-Generation Chance To Innovate In Customer Experience (CX) And Improve Customer Service Training
News

A Once-A-Generation Chance To Innovate In Customer Experience (CX) And Improve Customer Service Training

"Memorial Health System has just gone operational with “virtual waiting room” technology from Lifelink Systems. Wow! It’s too bad that it took COVID to make changes like this happen, but it’s impressive nonetheless."

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Baptist Health Uses Digital Technology for Improved Patient Follow-Through
News

Baptist Health Uses Digital Technology for Improved Patient Follow-Through

Financial wellbeing depends on earning a patient's loyalty for life, says VP of business innovation and development.

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Baptist Health Implements First-of-its-Kind ED to PCP Referral Automation
News

Baptist Health Implements First-of-its-Kind ED to PCP Referral Automation

The LifeLink chatbots engage every patient when they are discharged from the ED...and help navigate them into scheduled appointments within the Baptist Health network.

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Baptist Health Rolls Out Advanced Conversational Technology to Automate Patient Referrals and Care Navigation
Press Release

Baptist Health Rolls Out Advanced Conversational Technology to Automate Patient Referrals and Care Navigation

Mobile chatbots, powered by Lifelink Systems, virtualize emergency department referrals, COVID-19 screening, and appointment scheduling for patients.

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Conversational Chatbots for Clinical Trials
Video

Conversational Chatbots for Clinical Trials

Expediting clinical trials has never been more important. Conversational chatbots can automate and scale patient scheduling to shorten the process dramatically. What used to take weeks now takes minutes.

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Virtualizing Clinical Trial Recruitment for Speed and Massive Scale
Podcast

Virtualizing Clinical Trial Recruitment for Speed and Massive Scale

Conversational technology can virtualize clincal trial scheduling at a time when it’s needed more than ever.

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Why the Patient’s Living Room Will Become the New Waiting Room Experience
News

Why the Patient’s Living Room Will Become the New Waiting Room Experience

Born of the pandemic, virtual waiting rooms are a long-overdue patient experience upgrade that will likely become the 'new normal'.

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Clinical Trials Product Demo
Demo

Clinical Trials Product Demo

Lifelink Systems chatbots automate and scale patient screening and scheduling for clinical trials. This Chatbot Road Show webinar shows how.

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How Banner Health Redefined Patient Experience with Patient Safety
News

How Banner Health Redefined Patient Experience with Patient Safety

For Banner, COVID-19 made what was once a patient satisfaction endeavor — removing the often burdensome waiting room — a patient safety imperative.

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AI Chatbots Step Up to Help Fight COVID-19
News

AI Chatbots Step Up to Help Fight COVID-19

Conversational technology has come into its own during the COVID-19 pandeminc by adding massive scale to screening, education, intake, and research efforts.

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Chatbot Market Revving Up: COVID-19 a Driving Force
News

Chatbot Market Revving Up: COVID-19 a Driving Force

The global market for healthcare chatbots has been growing at a fairly rapid pace in recent years, but COVID-19 is going to make chatbots mainstream.

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Massive COVID-19 Contact Tracing Programs and the Opportunity for 100x Scale and Speed
Podcast

Massive COVID-19 Contact Tracing Programs and the Opportunity for 100x Scale and Speed

Digital agents that can conduct thousands of simultaneous conversations and deliver unlimited capacity will enable effective contact tracing.

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Virtual Waiting Room Product Demo
Demo

Virtual Waiting Room Product Demo

Virtual waiting rooms, powered by conversational technology, help healthcare providers reopen safely, while improving patient satisfaction and enhancing operational efficiencies.

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COVID-19 Clinical Trials: How AI-Based Chatbots Can Provide Pandemic-Level Execution
News

COVID-19 Clinical Trials: How AI-Based Chatbots Can Provide Pandemic-Level Execution

Automating interactions can compress clinical trial timelines, reduce administrative overhead, and accelerate time to therapy.

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Want to Help Patients Feel Safe About Getting Care? Put the Hospital Waiting Room in the Patient’s Living Room.
Blog Post

Want to Help Patients Feel Safe About Getting Care? Put the Hospital Waiting Room in the Patient’s Living Room.

The hospital waiting room is now on-demand and on-the-go, the way it should be.

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Introducing the Virtual Waiting Room
Video

Introducing the Virtual Waiting Room

Virtualizing the waiting room experience will be key as healthcare providers get back to business.

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Banner Health Taps Lifelink Systems to Implement New Waiting Room Chatbot
News

Banner Health Taps Lifelink Systems to Implement New Waiting Room Chatbot

The new tech is designed to help curb face-to-face interactions during the coronavirus pandemic.

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Banner Health Innovates with Lifelink Systems Chatbots to Enable Virtual Waiting Rooms for Telehealth and In-Person Appointments
Press Release

Banner Health Innovates with Lifelink Systems Chatbots to Enable Virtual Waiting Rooms for Telehealth and In-Person Appointments

The conversational mobile technology supports COVID-19 guidelines and allows patients to safely access care across a network of 1500 physicians.

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Virtual Waiting Room
Collateral

Virtual Waiting Room

Lifelink Systems conversational chatbots provide a virtual waiting room experience that‘s contactless, seamless, and safe for patients and care teams.

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Banner Health Revamping Doctors‘ Offices in the Wake of COVID-19 with Virtual Waiting Room
News

Banner Health Revamping Doctors‘ Offices in the Wake of COVID-19 with Virtual Waiting Room

“The traditional pre-visit process of walking into an office, filling out paper forms, reading instructions and then waiting for an exam room had to change."

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The Post COVID-19 Medical Appointment Experience: The Virtual Waiting Room
Podcast

The Post COVID-19 Medical Appointment Experience: The Virtual Waiting Room

Virtual waiting room digital assistants help check patients in for telehealth and in-person appointments through mobile devices.

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5 High-Impact Areas for Digital Innovation in Response to COVID-19: Insights from Jefferson's Neil Gomes
News

5 High-Impact Areas for Digital Innovation in Response to COVID-19: Insights from Jefferson's Neil Gomes

The DICE Group at Jefferson used LifeLink chatbots to triage and direct care for patients with COVID-19 concerns.

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COVID-19 Chatbot Screeners Delivered. What Happens Next?
Blog Post

COVID-19 Chatbot Screeners Delivered. What Happens Next?

Running conversational digital agents alongside human teams could deliver the scale and efficiency that will be required in the months and years ahead.

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Supply Chain Innovation at Banner Health — How Agile Thinking and Execution Met COVID-19 PPE Demand
Podcast

Supply Chain Innovation at Banner Health — How Agile Thinking and Execution Met COVID-19 PPE Demand

Two former supply chain executives discuss the innovations that helped Banner Health procure and distribute vital PPE materials in just days.

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Overnight Arrival: Market Growth Phase for Conversational Healthcare Technology
Blog Post

Overnight Arrival: Market Growth Phase for Conversational Healthcare Technology

The COVID-19 pandemic has pushed the ”market“ for conversational tech into high growth phase, almost overnight. Here‘s some perspective.

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COVID-19 Screening and Intake
Demo

COVID-19 Screening and Intake

Automation for wide-scale patient screening, intake, and care path navigation.

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Jefferson Health Deploys EHR-Integrated COVID-19 Chatbot for Screening and Intake
News

Jefferson Health Deploys EHR-Integrated COVID-19 Chatbot for Screening and Intake

Deployed in just days, the conversational COVID-19 chatbot has unlimited capacity to pre-screen, share best protocols, and even schedule priority appointments across the Jefferson Health network.

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Managing the COVID-19 Healthcare Demand Surge
Video

Managing the COVID-19 Healthcare Demand Surge

COVID-19 is putting overwhelming pressure on our healthcare system. Chatbots powered by Lifelink Systems are helping key hospitals with patient screening, intake, and care path navigation.

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Lifelink Systems Chatbots Live at Jefferson Health for Wide-scale COVID-19 Screening and Intake
Press Release

Lifelink Systems Chatbots Live at Jefferson Health for Wide-scale COVID-19 Screening and Intake

The conversational chatbot solution was configured and deployed in just days to help meet the spike in COVID-19 patient volume across the Jefferson Health network.

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COVID-19 Product Demo
Demo

COVID-19 Product Demo

As COVID-19 spreads, Lifelink Systems chatbots can add massive scale to support human teams. This webinar covers the solution opportunity.

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COVID-19 Digital Front Door
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COVID-19 Digital Front Door

A conversational solution for education, screening, and intake at unlimited scale.

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Illinois Health System Launches Chatbot for COVID-19 Triage
News

Illinois Health System Launches Chatbot for COVID-19 Triage

Memorial Health System deployed a digital assistant on March 19 to evaluate patients' risk of contracting COVID-19.

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Innovating to Engage COVID-19 Patients in an Environment of Exponential Growth in Demand
Blog Post

Innovating to Engage COVID-19 Patients in an Environment of Exponential Growth in Demand

During the COVID-19 pandemic, time might be the most valuable commodity in healthcare. Fortunately there’s an army of conversational chatbots ready to help carry the load.

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The Massive COVID-19 Demand-Supply Mismatch and Why Hospitals Must Scale Patient Engagement
Podcast

The Massive COVID-19 Demand-Supply Mismatch and Why Hospitals Must Scale Patient Engagement

The COVID-19 pandemic will exacerbate the demand-supply mismatch in healthcare. Chatbots can help by handling routine workflows such as screening, FAQ, and intake.

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