Greg Johnsen and Greg Kefer talk about the concept of the “long arc” of patient engagement in healthcare — the bi-directional experience versus the broadcast approach that takes place over the course of time between hospitals and their patient populations at scale.
About the Digital Conversations Podcast Series
Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.
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