Hospital call centers are a key component of modern patient engagement. But they are constrained by human agent capacity and today's consumers prefer other methods of communication. Chatbots invert the model. Over the past several decades, call center optimization has focused on driving more efficiency into the operation in the context of a constrained resource - agent time. But what happens if time becomes limitless? Chatbots bring unlimited scale, capable of handling thousands of patient conversations across a broad range of simple, redundant workflows. This free's human agents to focus on the more complex, high priority cases. Intelligent mobile chatbots can augment call center teams by delivering personalized conversations at scale.
To learn more, check out the blog Press 1 to Stay on Hold Longer: Rethinking Hospital Call Centers.