---
title: The Art of Conversational Technology Design
description: A podcast about conversational chatbot technology design and considerations for success.
image: https://resources.lifelinksystems.com/hubfs/Digital%20Conversations-LifeLink-Healthcare-Mobile-Chatbots-Podcasts.png
---

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Podcast

# The Art of Conversational Technology Design

![Digital Conversations-LifeLink-Healthcare-Mobile-Chatbots-Podcasts](https://resources.lifelinksystems.com/hubfs/Digital%20Conversations-LifeLink-Healthcare-Mobile-Chatbots-Podcasts.png)

How do you design a chatbot that’s personalized, compassionate and smart — something capable of interacting with patients who could be in stressful, miserable healthcare situations? Jenn Berry, a Conversational UX Engineer from [LifeLink](https://lifelink.com/), sat down with us and described how modern conversational chatbot design must consider the moment and then deliver a patient experience that’s human-like, compassionate and informative, but also not a human imitation. It’s a very fine line…an art.

 

 

---

## About the Digital Conversations Podcast Series

Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.

Find other episodes and subscribe to Digital Conversations on [iTunes](https://itunes.apple.com/us/podcast/id1416017475https://itunes.apple.com/us/podcast/id1416017475) or [Spotify](https://www.spotify.com/us/).

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## You might also like:

[![2018-09-patients-consumers-lifelink-mobile-healthcare-chatbots](https://resources.lifelinksystems.com/hubfs/2018-09-patients-consumers-lifelink-mobile-healthcare-chatbots.png)

Blog Post

## Four Reasons Why Keeping Patients in the Dark is Such a Bad Idea for Hospitals

](https://resources.lifelinksystems.com/four-reasons-why-keeping-patients-in-the-dark-is-such-a-bad-idea-for-hospitals)

[![Digital Conversations-LifeLink-Healthcare-Mobile-Chatbots-Podcasts](https://resources.lifelinksystems.com/hubfs/Digital%20Conversations-LifeLink-Healthcare-Mobile-Chatbots-Podcasts.png)

Podcast

## Field Report: How Hospital Leaders are Tackling Patient Engagement

](https://resources.lifelinksystems.com/field-report-how-hospital-leaders-are-tackling-patient-engagement)

[![](https://resources.lifelinksystems.com/hubfs/LifeLink-conversational-technology-Patient-engagement-biopharma.png)

Blog Post

## Biopharma is Embracing Digital Patient Engagement. They Can Learn a Lot from Hospitals.

](https://resources.lifelinksystems.com/biopharma-is-embracing-digital-patient-engagement.-they-can-learn-a-lot-from-hospitals)

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