Healthcare communications to patients have always been a challenge. As a patient navigates a care plan, they encounter frustrating disconnects in the information they get from providers, labs, facilities, pharmacies, and payers. Frequently, a communication is delivered to the patient and then dates change, locations shift, new instructions arise, or new authorizations are required. Sometimes, the information in the original information goes obsolete before the patient even sees it.
Jacob Heitler sat down with Greg Kefer to discuss the ongoing challenge of static information in healthcare and how advances in mobile technology have matured. Static notifications can be enhanced with dynamic data, which in turn ensures patients only see the latest, most up-to-date information when they interact with the solution. This single version of the truth information model gives conversational technology exceptional power.
About the Digital Conversations Podcast Series
Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.
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