The Virtual Waiting Room
Virtualizing the waiting room is key to satisfying patients and getting back to business. The assets below explain.
Patients Don’t Realize That Conversational AI Is Transforming Healthcare—And That’s Why It’s Working
Smart, automated digital assistants that interact using language can provide unlimited conversational scale, a priority as the industry recovers from the Covid-19 pandemic and navigates a severe labor shortage.
A Virtual Waiting Room Could be Vital for Chiropractic in a COVID World
A closer look at how a virtual waiting room could impact your day-to-day office operations, in terms of patient interactions, COVID safety protocols, and patient satisfaction.
A Conversation with Jeff Johnson, VP Innovation and Digital Business at Banner Health
Despite the challenges, COVID-19 has also created opportunities to address aspects of the patient experience that needed to change anyway.
80% of Patients Surveyed Like the Idea of Virtual Waiting Rooms. The Healthcare Consumer Experience Starts Here.
Waiting rooms and visions of consumerism are a disconnect in healthcare. The future is virtual.
Virtual Waiting Rooms Key for Post-COVID Patient Experience Efforts
"Data—and anecdata—suggest that virtual waiting rooms won’t just be a forlorn COVID-19 relic; these tools will be key to patient experience efforts."
End of Medical Office Waiting Rooms? New Survey Finds Consumers Overwhelmingly Prefer Preparing for Appointments on their Mobile Phones
A significant preference for virtual waiting room technology for COVID-19 vaccination appointments was also identified.
The End of the Waiting Room?
There's a strong and growing preference for the virtual waiting room. Here are highlights from a recent survey.
“We Could Completely Flip this Around”: A Conversational Designer Talks About Improving the COVID Vaccine Process
Conversational technology is needed to help administer the 450 million vaccinations required to achieve herd immunity.
Successful COVID-19 Vaccination Rollout Calls for Conversational AI
Digital assistants can automate and scale the complex workflows needed to achieve herd immunity.
Patient Engagement Tools Can Speed, Streamline COVID-19 Vaccine Rollout
Healthcare has a customer service problem — and that "could be the difference between achieving herd immunity in 2021, or not."
Memorial Health Uses Chatbots to Boost Patient Experience, Streamline Workflows
The health system is using AI to provide COVID-19 risk assessments, virtualize waiting rooms for physician appointments, and automate the PCP-to-specialist referral process.
A Conversation with Jay Roszhart: Why Engaging Patients, Building Loyalty, and Doing It at Scale Is the Future of Healthcare
Jay Roszhart, President of Ambulatory Services at Memorial Health System describes the impacts of consumerism and technology on healthcare and how he’s executing a different vision.
A Model for Integrating Technology with the Healthcare Workflow: Lifelink Systems Chatbots
“It has taken a long time for developers, drenched in technology’s potential, to learn to work with the people who must ultimately use their products and services. A promising model is offered by LifeLink, which embodies user workflows into chatbots.”
Can Telehealth Help Medical Practices Ditch the Waiting Room?
Faced with the need to improve patient satisfaction and reduce unnecessary delays in care, hospitals and medical practices are using telehealth and mHealth tools to create a virtual waiting room.
The Virtual Waiting Room – Social Distancing and Much Much More
"We are entering a new normal...and healthcare can no longer lag other industries when it comes to innovation on the consumer facing side of the engagement."
Memorial Health System Selects Lifelink Systems Conversational AI Technology to Virtualize the Waiting Room Experience for Patients
Mobile chatbots to automate intake for telehealth and in-person visits, while maintaining COVID-19 social distancing and safety protocols.
Why the Patient’s Living Room Will Become the New Waiting Room Experience
Born of the pandemic, virtual waiting rooms are a long-overdue patient experience upgrade that will likely become the 'new normal'.
How Banner Health Redefined Patient Experience with Patient Safety
For Banner, COVID-19 made what was once a patient satisfaction endeavor — removing the often burdensome waiting room — a patient safety imperative.
Virtual Waiting Room Product Demo
Virtual waiting rooms, powered by conversational technology, help healthcare providers reopen safely, while improving patient satisfaction and enhancing operational efficiencies.
Want to Help Patients Feel Safe About Getting Care? Put the Hospital Waiting Room in the Patient’s Living Room.
The hospital waiting room is now on-demand and on-the-go, the way it should be.
Introducing the Virtual Waiting Room
Virtualizing the waiting room experience will be key as healthcare providers get back to business.
Banner Health Innovates with Lifelink Systems Chatbots to Enable Virtual Waiting Rooms for Telehealth and In-Person Appointments
The conversational mobile technology supports COVID-19 guidelines and allows patients to safely access care across a network of 1500 physicians.
Virtual Waiting Room
Lifelink Systems conversational chatbots provide a virtual waiting room experience that‘s contactless, seamless, and safe for patients and care teams.
Banner Health Revamping Doctors‘ Offices in the Wake of COVID-19 with Virtual Waiting Room
“The traditional pre-visit process of walking into an office, filling out paper forms, reading instructions and then waiting for an exam room had to change."
The Post COVID-19 Medical Appointment Experience: The Virtual Waiting Room
Virtual waiting room digital assistants help check patients in for telehealth and in-person appointments through mobile devices.
