The Massive COVID-19 Demand-Supply Mismatch and Why Hospitals Must Scale Patient Engagement

Most healthcare providers have been operating in a state of constrained human resources for years. COVID-19 will put tremendous additional strain on those systems. Tens of thousands of concerned people could start flooding urgent care facilities for treatment, and technology will play a key role. Social distancing to keep staff healthy through remote telehealth screenings is one solution, but it doesn’t address the massive influx of volume that must be handled.

In this episode, Greg Kefer and Justin Mardjuki discuss the early stage situation of the Coronavirus outbreak (March 2020) and what’s really needed to accomodate an unprecedented spike in demand. Hiring and training thousands of new employees is not a solution. But conversational technology can bridge the workforce gap, handling routine workflows such as screening, FAQ, and intake through mobile chatbots.


About the Digital Conversations Podcast Series

Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.

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