---
title: The Conversational AI Platform Requirements for Delivering Exceptional, Personalized Patient Experiences
description: A discussion with Alex Thorpe, Director of Product at Lifelink Systems, about integration, configuration, analytics, and other conversational AI platform fundamentals.
image: https://resources.lifelinksystems.com/hubfs/DC-%20blog%20post%2057%20-%20AT%20Platform.png
---

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Podcast

# The Conversational AI Platform Requirements for Delivering Exceptional, Personalized Patient Experiences

![Alex Thorpe: "You can train the system to behave as your very best customer service representatives, to act consistently, without fail, 24 hours a day."](https://resources.lifelinksystems.com/hubfs/DC-%20blog%20post%2057%20-%20AT%20Platform.png)

Conversational AI is rapidly maturing and becoming a viable technology option for healthcare organizations that need to digitize and scale patient engagement. Language-based user interfaces are ideal for reducing engagement friction and navigating high complexity. But technology experiences that are high on the user friendliness scale also require robust technology platforms below the waterline to make everything happen. 

Alex Thorpe, who runs product development at Lifelink Systems, joined Greg Kefer to discuss the platform requirements to deliver outcomes and patient satisfaction. Healthcare organizations are saddled with a complex array of internal systems, regulations, processes that must be part of digital patient communications. The conversational platform of the future must bring a combination of integration, configuration, and analytics capabilities in order to achieve the level of scale and adoption the industry so desperately needs.

 

 

## About the Digital Conversations Podcast Series

Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.

Find other episodes and subscribe to Digital Conversations on [iTunes](https://itunes.apple.com/us/podcast/id1416017475https://itunes.apple.com/us/podcast/id1416017475) or [Spotify](https://www.spotify.com/us/).

 

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](https://resources.lifelinksystems.com/transcription)

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