--- title: For Patients, Administrative Hassles Can Be Worse than Getting Sick, and That’s Got to Change description: Patients are deferring healthcare because of the administrative hassle. This episode digs into the issue, and how technology can help. image: https://resources.lifelinksystems.com/hubfs/DC-%2002-22%20SK%20(twitter%20and%20LinkedIn).png --- [![logo-horiz](https://resources.lifelinksystems.com/hubfs/logo-horiz.svg)](https://lifelinksystems.com/) Podcast # For Patients, Administrative Hassles Can Be Worse than Getting Sick, and That’s Got to Change ![Quote from Digital Conversations podcast guest Samir Khanna: "Find me a patient who is excited to fill out a prior authorization."](https://resources.lifelinksystems.com/hubfs/DC-%2002-22%20SK%20(twitter%20and%20LinkedIn).png) A recent study looked into patient perceptions about the administrative side of healthcare and found that tasks such as setting appointments, completing paperwork, and getting prior authorizations have gotten so hard, many patients have chosen to defer care to avoid the hassle. Investments to give patients the tools to manage their own healthcare have not paid off. At the same time, technology is making things easier in other business sectors. In this episode of Digital Conversations, Samir Khanna and Greg Kefer discuss the issues that are driving the collective patient administrative headache that shows no sign of abating. Technology is capable of providing patients with some relief, but all too often, investment priorities are driven by the need to improve processes and productivity within the organization. If patients are saying they would rather go to the DMV than deal with healthcare, maybe the time has come to refocus priorities. ## About the Digital Conversations Podcast Series Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry. Find other episodes and subscribe to Digital Conversations on [iTunes](https://itunes.apple.com/us/podcast/id1416017475https://itunes.apple.com/us/podcast/id1416017475) or [Spotify](https://www.spotify.com/us/). 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