Conversational IT in Healthcare: A Foundation of Flexibility, Integration, and Massive Scale

Conversational technology promises to deliver a next level step towards simplicity and engagement for healthcare patients. On the surface, the conversational interfaces perform as simple, smart interfaces between machines and humans. Seamless, intuitive interactions that deliver results are powered by large technology platforms behind the scenes.

In this episode of Digital Conversations, Greg Kefer sat down with Gabe Hamilton, a platform engineer, to discuss some of the requirements to power millions of conversations with patients in the complex, regulated healthcare industry. Overall, there could be billions of total conversations, but that number will be made up of countless ‘small’ and specific interactions between providers and patients, and that requires a unique technology stack.


About the Digital Conversations Podcast Series

Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.

Find other episodes and subscribe to Digital Conversations on iTunes or Spotify.