When dealing with any kind of cardiac procedure, personal physician-patient interactions and relationships are key. But even in the cardiovascular medicine domain, there are opportunities to augment patient communications with modern technology.
Ahmad Sheikh, one of the country’s premiere cardiac surgeons, sat down with Greg Kefer to provide a physician perspective on patient engagement technology. While the deep, important conversations about treatment are not suitable for automation, there is potential for technology to handle many of the routine “logistics” interactions related to a surgical procedure. In what could be the ultimate win-win-win scenario, time for in-person interactions can be increased while simultaneously delivering process efficiency and higher satisfaction. And, it doesn’t need to be as complex as heart surgery because chatbots use simple conversational messaging that resembles the natural, effortless encounters that patients have every day on their mobile phones with friends and family.
About the Digital Conversations Podcast Series
Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.