--- title: "A Conversation with Niko Skievaski: Extending Systems of Record to Deliver Smart, Personalized Patient Experiences" description: Redox President and Co-founder talks with us about how new healthcare digital ecosystems are emerging and driving adoption and loyalty. image: https://resources.lifelinksystems.com/hubfs/2020-12-15-digital-conversations-redox-lifelink-chatbots-2.png --- [![logo-horiz](https://resources.lifelinksystems.com/hubfs/logo-horiz.svg)](https://lifelinksystems.com/) Podcast # A Conversation with Niko Skievaski: Extending Systems of Record to Deliver Smart, Personalized Patient Experiences ![LifeLink Digital Conversations](https://resources.lifelinksystems.com/hubfs/2020-12-15-digital-conversations-redox-lifelink-chatbots-2.png) Healthcare providers have invested billions of dollars digitizing patient data in large systems of record. Electronic Health Record (EHR) systems have become the digital home of patient information. The opportunity to tap into that data and leverage it with other, surrounding cloud technology solutions is maturing and companies like Redox provide that integration capability. Niko Skievaski, president and co-founder of Redox, joined us to talk about how new healthcare digital ecosystems are emerging where multiple best of breed tools all operate with a core set of data, and how advanced integration technology improves the overall experience for patient users. The emergence of value-based care is driving a rapid shift. Smart technology knows a patient’s name, it knows about upcoming appointments, and it knows some medical history. And importantly, smart technology like this is what drives adoption and loyalty. ## [READ FULL TRANSCRIPT ➔](https://resources.lifelinksystems.com/transcription-a-conversation-with-niko-skievaski-extending-systems-of-record-to-deliver-smart-personalized-patient-experiences)   ## About the Digital Conversations Podcast Series Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry. Find other episodes and subscribe to Digital Conversations on [iTunes](https://itunes.apple.com/us/podcast/id1416017475https://itunes.apple.com/us/podcast/id1416017475) or [Spotify](https://www.spotify.com/us/).   Share this on: [![Share on facebook](https://resources.lifelinksystems.com/hs-fs/hubfs/facebook-color.png?width=25&name=facebook-color.png) ](http://www.facebook.com/share.php?u=https://resources.lifelinksystems.com/a-conversation-with-niko-skievaski-extending-systems-of-record-to-deliver-smart-personalized-patient-experiences&utm_medium=social&utm_source=facebook) [![Share on linkedin](https://resources.lifelinksystems.com/hs-fs/hubfs/linkedin-color.png?width=25&name=linkedin-color.png) ](http://www.linkedin.com/shareArticle?mini=true&url=https://resources.lifelinksystems.com/a-conversation-with-niko-skievaski-extending-systems-of-record-to-deliver-smart-personalized-patient-experiences&utm_medium=social&utm_source=linkedin) [![Share on twitter](https://resources.lifelinksystems.com/hs-fs/hubfs/twitter-color.png?width=25&name=twitter-color.png) ](https://twitter.com/intent/tweet?original_referer=https://resources.lifelinksystems.com/a-conversation-with-niko-skievaski-extending-systems-of-record-to-deliver-smart-personalized-patient-experiences&utm_medium=social&utm_source=twitter&url=https://resources.lifelinksystems.com/a-conversation-with-niko-skievaski-extending-systems-of-record-to-deliver-smart-personalized-patient-experiences&utm_medium=social&utm_source=twitter&source=tweetbutton) [![Share on email](https://resources.lifelinksystems.com/hs-fs/hubfs/email-color.png?width=25&name=email-color.png) ](mailto:?subject=Check%20out%20https://resources.lifelinksystems.com/a-conversation-with-niko-skievaski-extending-systems-of-record-to-deliver-smart-personalized-patient-experiences&utm_medium=social&utm_source=email%20&body=Check%20out%20https://resources.lifelinksystems.com/a-conversation-with-niko-skievaski-extending-systems-of-record-to-deliver-smart-personalized-patient-experiences&utm_medium=social&utm_source=email) ## You might also like: [!["Is the assistant treating people well, is it speaking rudely to them, or is it making people feel like it will help them get to the place they ned to go?"](https://resources.lifelinksystems.com/hubfs/2021-02-Digital-Conversations-Andrew-Freed-2.png) Podcast ## Transcription: A Conversation with Niko Skievaski: Extending Systems of Record to Deliver Smart, Personalized Patient Experiences ](https://resources.lifelinksystems.com/transcription-a-conversation-with-niko-skievaski-extending-systems-of-record-to-deliver-smart-personalized-patient-experiences) [![](https://resources.lifelinksystems.com/hubfs/lifelink%20large%20language%20model%20demo.png) Demo ## Large Language Model-Powered Experiences for Life Sciences ](https://resources.lifelinksystems.com/large-language-model-powered-experiences-for-life-sciences) [![](https://resources.lifelinksystems.com/hubfs/2020-04-21-digital-conversations-banner-health-innovation.png) Podcast ## Supply Chain Innovation at Banner Health — How Agile Thinking and Execution Met COVID-19 Personal Protection Equipment (PPE) Demand ](https://resources.lifelinksystems.com/supply-chain-innovation-at-banner-health-how-agile-thinking-and-execution-met-covid-19-personal-protection-equipment-ppe-demand) ### Learn more. 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